Each Zeno Aura bracelet undergoes hours of strict and demanding control standards before it is worn on your wrist. Every Zeno Aura product comes with a 12 - month international warranty. The warranty coverage includes: - Manufacturing defects - Cracks or impurities in the gemstones - Damage or defects in the hardware - Re - stringing

Zeno Aura reserves the right to reject warranty claims that are considered fraudulent or not covered by the warranty (i.e., normal wear and tear).

If you wish to have your bracelet re - strung after the warranty period, feel free to send your bracelet back to us, and we will provide a free re - stringing service.

For international warranty claims, Zeno Aura is not responsible for any shipping/air freight costs.

For both local and international warranty claims, you can contact our customer service at +852 52753617 to get the local return address.