Shipping Range

• We can ship to the world & Worldwide free shipping for orders over USD$89.9
• We ship to almost every country in the world. We also offer paid Express Couriers (EMS/DHL/equivalent ) as an alternative option.
• For goods worth over worth USD1,000 or above, we only choose to send them via EMS/DHL/Equivalent to ensure the safety of the goods.

Delivery Time

• Order Processing and Shipping Time
  Orders received after 08:00 Beijing/Hongkong/Singapore local time（+08:00） Standard Time will be processed the next day. 
• Order Processing: in 2 Business Days.
• The activation（加持/开光） service package will take an additional 5-7 working days.
• Express Shipping Time (DHL): 6-8 Business Days.
• Standard Shipping Time: 7-20 Business Days.

 

 

Note:

1. Other countries not in the list, please see the actual payment page or contact our customer service.

2. This table is for reference only, please see the exact shipping cost and delivery time on the actual payment page.

 

Duties and Taxes

You are responsible for paying any import duties and taxes that the local customs deems appropriate. The product prices shown do not include any taxes. We cannot calculate the exact amount of duties and taxes that your order will incur, as these fees are directly levied by the destination country/region. Please consult your local customs for more information before placing an order.

 

Wrong address disclaimer

It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at support@zenoaura.com  if you believe you have provided an incorrect shipping address.

 

Tracking your order

You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page.

Please allow 1 to 3 working days for the tracking information to show.

 

Lost/Stolen Packages

ZenoAura is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at support@zenoaura.com

 

Wrong Shipping Information

• If you have left a wrong shipping address or contact information, please contact our customer service within 5 hours.
• Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.
• Contact us at  contact@zenoaura.com

Contact infomation

Whatsapp:   +852 5275 3617  （NOT phone calls）

contact@zenoaura.com